How to order

We will guide you through the process from inquiring to handing over.

❶  Inquiries

If you are thinking of making to order or remake, please feel free to contact us by phone or email. Estimate and design fee are free

If you live near Cairns, please come to the workshop

Tuesday-Saturday 10: 00-17: 00

Shop 11 village lane 20 lake st cairns QLD 4870 "POUCH"

We also accept inquiries from other states, overseas, and distant places.

Phone: 0431-273-559

Email: cairns@jewellerytaka.com Click here for email form

❷  Proposal

First, we will ask you about the type of jewelry you request, the design and image, etc.

Don't worry if you don't have an image at all.

Please answer some questions and I will make a suggestion.

For example

☑ What do you want to make, such as rings, pendants, and earrings?

☑ What kind of scene is it used for everyday use, parties, etc.

☑ How big do you like?

☑ What kind of image do you like for your design, such as simple, flowing, elegant, and solid with a strong presence?

☑ What kind of stones do you like? etc 

We will answer some of these questions and work on them little by little. Customers who did not have an image at all when they first consulted will gradually develop an image as they answer.

At this stage, we may exchange many times, but you can request it free of charge.

It is also possible to bring a copy of the design that is close to the image.

Based on the customer's request, we will propose one to several rough designs and photos for free, and then gradually work out the designs from there.

For pet jewelry, please send photos of your pet from various angles.

❸  Estimate

Once the material and design are decided, we will give you a quote.

❹  Application, half price payment

If you are satisfied with the content of the proposal and the quotation,

Please apply formally. Please pay half of the estimated amount

We will start production.

❺  Production

We manufacture jewelry in our own workshop. The number of production days varies depending on the design, but we will respond flexibly to consultations on delivery dates, so please let us know your wishes.

The production period is usually about 1 to 3 weeks.

❻  Hand over and pay the balance

When it's completed, Please pay the balance. It will hand it over after that.

If you would like to send it, we will send you a photo of the finished jewelry by email. If you are satisfied, we will ship after paying the balance.

❼  Guarantee aftercare

If the stone comes off or loosens within one year after delivery, we will reset the stone for free. If you lose stones or parts, you may be charged.

The warranty does not cover lost stone , scratches, etc. caused by hitting or bending jewelry. Please be assured that the stone may fall if you hit it without noticing it. We will prepare alternatives at a lower price than usual.

If you are concerned about dirt on custom-made jewelry or remake jewelry produced by Jewellery Taka, please bring it to the workshop at any time. We will do the cleaning free of charge. We will also check the stones, so please come regularly.

Please use the new finish (From $20) once every few years. Depending on the condition such as scratches, it will return to shine like a new one.

Design consultations, various consultations,

and quotations are free of charge.

Please feel free to contact us.